Guests & Phone · All locations
Covers, by hour and day
Covers, hour by day All locations · pattern, not scoped figures
Empty
Full
The pale block — breakfast and mid-afternoon, every day — is capacity that already exists and costs nothing extra to fill. That's what MKT-01 is aimed at, not a fourth location.
Breakfast and mid-afternoon carry the least demand of the day
Same staff, same lights, same rent already paid for — the gap is guests in the seats, not capacity to seat them
Sales per available seat hour → money, revenue
Lunch (11–2)
92% utilization · fills itself
Breakfast (8–11)
41% utilization · MKT-01 target
Mid-afternoon (2–5)
38% utilization
Off-peak covers, MTD
Since the timed-offer pilot started
Sales per available seat hour is the metric that says whether an empty 9 AM seat is worth chasing — a seat that's 41% full at $5.20 is a different problem than one that's 92% full at $14.10, even on the same floor plan.
Missed-call recovery
Calls by hour, yesterday All locations
Answered
Missed
Misses cluster 12:10–12:50, the middle of the lunch rush, when the line is already busy on the floor
61 calls · 9 missed
Yesterday, this scope
Every missed call auto-texted within seconds
Hours and the ordering link, sent before most callers would have tried a second time
$188 recovered
Orders placed from the missed-call text, against $340 estimated at risk
This is what sizes REV-01
The answer-after-N-rings assistant gets scoped by this number before a dollar is spent building it — and no bot ever sits between the Village and its guests. A guest who reaches a human gets a human.
Reservations & waitlist
Tonight's book → Waitlist Me
23 reservations
Across 3 locations · pacing OK
Party of 8 — Estevan, 6:30
Regular: the Hendersons · usual table 12
No-show rate, 30 days
4.1% · down from 6.3% since text confirms
Waitlist Me stays — the floor loves the one-screen simplicity. This page captures the data it currently throws away; it doesn't replace the floor screen.
Quoted vs. actual wait All locations
Estevan±2 min
Royal Oak±3 min
Torquay±7 min
Torquay's quoted wait runs a few minutes optimistic against what actually happens — the same floor that's already over on labor is also the one over-promising on the door.
Party size mix All locations
| Party size | Share of covers | Avg spend per cover |
|---|---|---|
| 1–2 | 34% | $31.20 |
| 3–4 | 41% | $27.80 |
| 5–6 | 16% | $25.40 |
| 7+ | 9% | $24.10 |
Small parties spend more per cover; large parties still fill more seats per turn. Neither is wrong, but the ratio moves what a timed offer is worth pushing.
Regulars, for the floor
Recognized regulars All locations
| Name | Home house | Visits, 12 mo | Usual order | Note for the floor | Birthday |
|---|---|---|---|---|---|
| The Hendersons | Estevan | 14 | Family table, kids menu ×2 | Book table 12, arrives 6:30 sharp | — |
| Marnie Wu | Royal Oak | 22 | Bar seat, negroni, no onions | Prefers the bar over a booth | This week |
| The Okafor family | Torquay | 9 | Patio table, kids split the brunch hash | Shellfish allergy — son | — |
| Ray Petrenko | Estevan | 31 | Counter seat, black coffee, short rib | Regular Tuesday lunch, tips well | — |
| Priya & Sam | Royal Oak | 11 | Date-night booth, splits the fish & chips | Anniversary noted last visit, worth a check-in | — |
Guardrails
Nothing is shown to the guest. Opt-out is honored. It only surfaces what a good server already would have remembered — the twelfth regular on the list gets the same recognition as the first, on a Saturday night, from whoever happens to be on the floor.
Floor iPad preview
What the server sees when the table is sat — name, usual order, one note, nothing else